---
title: Resources | POPX for Enterprise IT
description: Explore a variety of research, guides, and white papers focused on telecom reinvention, customer service management, and digital transformation strategies.
---

![POPX Logo](https://www.popx-enterprise.co.uk/hs-fs/hubfs/POPX%20logos/popx-logo-500px.jpg?width=500&height=167&name=popx-logo-500px.jpg "POPX Logo")

## Resources

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[All](https://www.popx-enterprise.co.uk/resources#) [Article](https://www.popx-enterprise.co.uk/resources#) [Research](https://www.popx-enterprise.co.uk/resources#) [Datasheet](https://www.popx-enterprise.co.uk/resources#) [eGuide](https://www.popx-enterprise.co.uk/resources#) [White Paper](https://www.popx-enterprise.co.uk/resources#)

<https://www.popx-enterprise.co.uk/hubfs/A-blueprint-for-telcoms-critical-reinvention.pdf>

### Article

### A blueprint for Telecom's reinvention by McKinsey & Company

<https://www.popx-enterprise.co.uk/hubfs/ServiceNow%20Assets/servicenow-csm-tei-multi-company-composite-study.pdf>

### Research

### The Total Economic Impact of Customer Service Management by Forrester

<https://www.popx-enterprise.co.uk/hubfs/Datasheets,%20Brochures/DS%20PacketFront%20v%20POPX%200221%20(v2).pdf>

### Datasheet

### Provisioning transformation for Telcos

<https://www.popx-enterprise.co.uk/hubfs/Assets%20from%20SN/Forrester-Total-Economic-Impact-for-ITSM-ITOM-ITAM-and-ITBM-Analytics-Report.pdf>

### Research

### The Total Economic Impact of ServiceNow IT Applications by Forrester

<https://www.popx-enterprise.co.uk/hubfs/Assets%20from%20SN/Forrester-tei-servicenow-field-service-managment.pdf>

### Research

### The Total Economic Impact of ServiceNow Field Service Management by Forrester

<https://www.popx-enterprise.co.uk/hubfs/Documents%20from%20ServiceNow/aiops-and-visibility-for-dummies-servicenow-special-edition.pdf>

### eGuide

### AIOps & Visibility for Dummies - ServiceNow Special Edition

<https://www.popx-enterprise.co.uk/hubfs/Documents%20from%20ServiceNow/a-journey-to-profitable-digital-transformation-ebook.pdf>

### eGuide

### A journey to profitable digital transformation - How ServiceNow changed its own processes in 7 steps

<https://www.popx-enterprise.co.uk/hubfs/Documents%20from%20ServiceNow/customer-operations-fd-servicenow.pdf>

### eGuide

### Customer Operations for Dummies - ServiceNow Special Edition

<https://www.popx-enterprise.co.uk/hubfs/Documents%20from%20ServiceNow/ebk-digital-transformation-risk-dummies.pdf>

### eGuide

### Digital Transformation & Risk for Dummies - ServiceNow Special Edition

<https://www.popx-enterprise.co.uk/hubfs/Documents%20from%20ServiceNow/ebk-gorilla-guide-elevating-itam-workflow.pdf>

### eGuide

### Elevating ITAM with Workflow

<https://www.popx-enterprise.co.uk/hubfs/Assets%20from%20ServiceNow/wp-cmdb-design-guidance.pdf>

### White Paper

### CMDB Design Guidance

![](https://px.ads.linkedin.com/collect/?pid=8702082&fmt=gif)