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Martin Ford
Chairman & Co-Founder
Martin has a demonstrable track record of starting, growing and successfully exiting several technology companies. His intimate understanding of the technology, and its use cases deliver real and tangible benefits allowing him to work seamlessly between technical and commercial communities, bridging the gap that often exists between those two capabilities.
Andy Venables
CEO & Co-Founder
Andy has been leading large and complex software solution implementations across IT and technology stacks for many years. He has a remarkable background working with and improving the operations of MSPs and software houses before a notable tenure of over six years at ServiceNow as a Senior Architect.
Andy is a strong advocate of aligning technology to value-generating business outcomes, a methodology he applies to all POPX deployments. His inspiring dedication to his profession is signified by his ServiceNow Certified Master Architect recognition.
Mark Bradley
Chief Operating Officer
Mark has spent the last two decades delivering consistent, scalable solutions to several enterprise customers. Mark has been able to dramatically improve customer satisfaction and improve IT efficiency by using ServiceNow capabilities such as automation, self-service portals and structured workflows for complex IT processes.
Madhurima Rakshit
Head of Quality Assurance
Madhurima has been driving quality assurance processes across various testing environments for the past 10 years. She possesses a profound expertise in ensuring that every product meets the highest standards, fostering a culture of continuous improvement and meticulous attention to detail. Before taking on her current role, Madhurima built a strong foundation in quality management, which has been instrumental in leading our QA strategies to success.
James Davis
Senior Principal & Team Lead
James has been an ITIL and ServiceNow consultant since 2016, working as technical lead delivering major projects and quick implementations cross-industry, from international banks and corporate firms, to blue light and health boards. Within POPX, he heads up our team of client-facing technical professionals. James is passionate about making technology an efficient tool for end users and relishes the opportunity to host agent experience day with clients across the country, where he witnesses how operators utilise the POPX platform and gains invaluable feedback to help us continually improve the customer experience.
Lucy Hughes
Head of Engagement
Lucy has been in the IT industry since 2014, beginning her career on an MSP IT Service Desk as an agent. Her career path spans many roles, including Service Desk and ITSM Manager, Service Governance Manager, Service Delivery Manager and now Principal Engagement Manager with POPX. Lucy has experienced first hand how a reliable and efficient platform is crucial for teams to succeed. She is passionate about helping customers achieve great success in the services they provide. As Head of Engagement at POPX, Lucy will always be on hand to listen, help and support our customers on their journey to excellence.
Stefan Petković
General Manager, Serbia RS
Stefan leads the POPX Serbia team with 10 years of experience as a front-end developer, and 8 years with ServiceNow technologies. Specialising in building high-quality portal interfaces, Stefan is focused on both design and performance. His role involves driving successful outcomes for client projects through expertise and leadership, ensuring the best user experiences.
Freya Milligan
Head of Support
Freya has dedicated 25 years to the IT industry, starting her journey as a Service Desk agent for an in-house product at a financial institution. Throughout her career, she has remained focused on support, progressing through various roles, including Service Desk Manager and currently Head of Support. Her extensive experience has honed her belief that excellent customer service is paramount. Freya emphasises that effective communication and visibility are essential for a successful support desk, ensuring that both customers and team members are well-informed and engaged.
Wayne Henty
Head of IT Operations Management
With 20 years of experience in IT, primarily in infrastructure support roles, Wayne has developed a robust understanding of the complexities involved in maintaining and optimising IT systems. For the past seven years, he has focused on ServiceNow ITOM, where he has witnessed firsthand the significant benefits it provides to support teams. Wayne’s expertise enables him to leverage the platform’s capabilities, streamlining processes and enhancing operational efficiency to the benefit of POPX’s customers.