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Continuous Improvement Model

We believe wrapping digital platforms in a managed services layer is the best way to deploy, enhance and maintain complex technologies, de-risking change and resulting in superior outcomes.

With POPX, you get our full and undivided attention to help continually optimise and transform your operations. We’ll get you onboarded, your people trained and ready for launch faster than you can imagine.

Our fully managed service has subscription pricing, which means you have the simplicity of one fixed monthly subscription fee that covers everything. We take care of all the complexities, so you can maximise the advantage of advanced technology with fast returns on your investment.

POPX will help you transform and achieve next level service automation by streamlining and automating your processes. This raises your operational standards, delivers a high quality service experience to customers and helps cut costs. 

“The problem with just configuring the same thing again”

Fully Managed Service throughout your contract lifetime

Best practice deployment to de-risk your investment

Deploy

We use best practice methods to ensure deployment in three-four months, faster than any service provider can transform themselves or with the help of expensive professional services. POPX represents the quickest and most assured pathway to get you on your transformation journey.

Continually develop, innovate and optimise the platform

Enhance

Continuous optimisation of your operations is what we’re all about. We’ll work with you as your long-term partner to help find efficiencies wherever we can and support your change initiatives and wider business strategies. Our mantra is “develop once, deploy to everyone” so all customers automatically benefit from new ideas and innovations.

Fully managed to ensure all maintenance and upgrade needs are catered for

Maintain

We’re always here monitoring and checking on your platform performance. You get all the regular updates as well as any functional upgrades that we develop as part of our roadmap or requested by customers. Automated reports give a full status and health check of your operations that can be shared with senior management.

Comprehensive software maintenance and technical support

Extensive Customer Care & Support

We believe support is much more than just answering a ticket and is an integral part of our managed service. Applying our platform and industry knowledge is how we help make you successful and we promote open and frank dialogue. 

Support that matters

Support that matters

Our technical support team has a deep understanding of the platform, they are here to help not only when you ask, but proactively monitor performance and measure against desired outcomes. We don’t outsource support or have unnecessary internal escalations, we simply get any issues resolved so you can focus on serving your customers.

Upgrades

Upgrades

All upgrades are automatic and so are any new features or enhancements we build into the platform. Our policy of developing once and delivering to everyone means all POPX clients benefit from any new ideas and innovations, so your customers always get the latest benefits in next level service automation.

Customised support plan

Customised support plan

Whilst we will always try our hardest to help clients resolve any issues quickly, you may have specific support needs that fall outside the standard package. For any such requirements, simply talk to us and we’ll be more than happy to find a suitable arrangement to address your company specific circumstances.

Why a fully managed service is better

  • Save up to 50% on the traditional cost model of purchasing, implementing and maintaining ServiceNow in-house.
  • Guaranteed successful deployment with known fixed monthly costs - no nasty surprises.
  • Continual optimisation and platform development included.
  • All customers benefit from new ideas and innovations on the POPX platform.

  • Ready-made ServiceNow platform & best practice implementation means we get you onboarded faster.
  • Managed service approach ensures transformation with successful outcomes and value realisation.
  • Streamline & automate your processes, decreasing cost to serve.
  • Always know the full status & health of your operations with automated reports.
  • Increase staff efficiency & productivity with rapid issue resolution.

ServiceNow Strategic Review

Build a strategic roadmap to reach your goals.

If your business is at an inflection point, where operations must be better aligned to the goals of the business, then it could be time to talk to us about conducting a Strategic Review.

Clients who request a review are typically facing these challenges:

  • Deciding to implement ServiceNow for the first time.
  • Wanting to reimplement ServiceNow to unlock more value.
  • Looking to improve the employee & customer experiences.
  • Developing a new customer strategy.
  • Require help to optimise operations or constructing a roadmap to support your strategic vision.
strategy

Why conduct a Strategic Review?

Whatever stage you’re at in the journey, we can conduct a full review of your operations and help you plan for a better future. Successful transformation cannot happen in a silo or vacuum - your operational goals must align with and elevate your organisation’s business goals and desired outcomes.

Analysis

What to expect?

Our experts will conduct a full review of your operational ecosystem and create the right strategies for your business to fully maximise value from your investments. Whether you’ve already invested in ServiceNow, or are looking to adopt it, we’ll deliver a roadmap that gets you to your destination fast.

Want a Strategic Review or to discuss a Managed Service?